Forum Discussion

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [Reported] PVZ GW1 Ban Exploit

Hey Everyone.

I have spoken with many players on this issue and I have forwarded all the info to the team and to our PvZ CM and let them know that I am getting more reports on this one.

When it comes to bans, sanctions, and anything like this, the Community Managers here do not have much of a hand since we are not a part of the Terms of Service or the dev teams. We can get the info to the right folks for review.

I do appreciate everyone bringing this to my attention and if I get any updates to share I will be more than happy to do so.

In the meantime, if your account is sanctioned for any reason, please continue to file an appeal with Terms of Service as you normally would so that they can continue to gather more players' accounts to have reviewed.

Cheers!

5 Replies

  • Karlos194's avatar
    Karlos194
    New Rookie
    2 years ago

    Please be advised that this isn't a moderator "ban" this is an exploit that cheaters can use to effectively prevent you playing the game

  • Karlos194's avatar
    Karlos194
    New Rookie
    2 years ago

    The cheaters can corrupt your save so that you're no longer able to load the game

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Karlos194 I am aware it isnt a moderator ban. Community Managers only moderate the forums not the games. Games are a development team and Terms of Service issue not a forum issue so these issues are reviewed by those teams and not by us.

  • Karlos194's avatar
    Karlos194
    New Rookie
    2 years ago

    My mistake I misread your post, this have been a prevalent issue for a few months now and seemingly doesn't seem like there's an end in sight? While I understand you have done all you can do its quite egregious that I and others haven't been able to play the game for months that we paid money for (and is still on sale!)

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey all,

    Wanted to let folks know that this is still an issue that is being discussed amongst the teams and Terms of Service. Currently, there has not yet been an update on what will happen with the bans, but we ask that if this does happen to your account, please follow the steps above and send in an appeal with as much specific information as you can along with any links to threads.

    The more 👀 on an issue the quicker the attention it gets with the right people.

    Cheers!

  • TumX331's avatar
    TumX331
    Seasoned Traveler
    9 months ago

    Information about what the developer is doing, "*bleep**ing joke". 

     

  • they're still banning people, yesterday i could play normally the game, today, i get stuck on teh connecting to ea servers screen, i'm thinking on demanding them for not letting me play  a game i paid for if they don´t give me a refund

Featured Places