Forum Discussion

Re: Says "is connecting to EA servers" but never does

@CalvinandMalcolm Okay this is solved: It was hung up on my selecting a security question. I logged on my PC and went to my EA account here and chose a security question, and the game loaded right up. I have two happy 8-year-olds.

8 Replies

  • CalvinandMalcol's avatar
    CalvinandMalcol
    5 years ago

    Yeah, if anyone is having this problem, hop onto the EA website on the Internet  (not on the xbox), pick out an EA username, go to your account and get a secret question, and it works itself out. For some reason both the "hey pick out a username" and "hey, give yourself a secret question" options suggested through the PvZ Xbox interface caused it to hang (take infinity to connect to the server) after we supplied an answer.

    Kids love the game, thanks!

  • FantomaNeagra1's avatar
    FantomaNeagra1
    5 years ago

    I have a PS4 and I can t connect to my EA account,to play the game...nothing work ☹️  can you help me,please? Says is connecting to EA server,but nothing.

  • arrocitoorigina's avatar
    arrocitoorigina
    5 years ago

    Hi! I had the same issue. First, make sure that both accounts are linked. I have PS4. Once I finally could connected the accounts, I closed the application, extracted the disc and started again. I hope this will help. 

  • jessrylee's avatar
    jessrylee
    5 years ago

    I have logged on and selected a security question and it still wont load (see picture). I have a frustrated 10 year old who cant play the game he bought himself after Christmas. 

  • @jessrylee Download EA App from the store (its free) then connect to the accounts. The same problem I have cleared just now. Happy gaming
  • Awesome thanks so much! All this time we just needed to download the EA APP enter details and link to PlayStation!

    This should have been advised when setting up the EA account to also download the EA free app. 

    Thanks a million my nephew can play plant vs zombies now..

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