EA Staff (Retired)Hey @LegionHD510
You would need to have logged into Facebook on your Android phone to save the account details to your Facebook account.
When you open up the game on your iOS device you can then log into Facebook and you should see your progress and normal account.
- Andy -
But was your Android account connected to Facebook or EA before loosing old device?
If it was, then all is OK and just connect iPhone game to FB or EA and your progress is on same level, but if it wasn't, then I'm afraid you will loose your progress.
I'm hoping to get my account from my ipad onto my samsung device. I've connected my account to EA, and to Facebook. I've opened it up on my samsung but not all of my cards are there, it seems to take me back to the beginning. BUT I did notice that I can watch adverts for free gems on the samsung device.. I can't do that on my ipad. I just need get my account from my ipad to my samsung then I'll be happy.
In your Samsung try to connect also with Facebook or EA, then your account should be restored. If not, then just write to customer support. In my case all my cards were present and my account was restored on Samsung.
First you just create some new account on Samsung PvZH and then if you connect it to FB it lets you choose what account you want to preserve and what to delete.
I tried it, but I seem to be at the beginning.. none of my history came over. I've had trouble playing on my ipad, and although I prefer to play on my ipad its bigger easier to play on it. But for some stupid reason, I've no free gems through watch adverts on ipad, and the game crashes every now and then. I've written to the useless help desk several times, and their help is frankly useless.. their answer to me is try it on a different device. I was reluctant to do this as I don't the want on loaded everywhere, as its more convenient on one device that I use regularly. But I caved in the other day to try it out on my mini samsung. Works fine on it, but its a mega small screen, and the game never transferred by levels, cards etc.. and the reason this happen I think is because I only connected to FB the other day, rather than playing this way from the beginning. Maybe I'm wrong.. , ? but it was interesting to see that on the samsung I could get the free gems through watching adverts..
I don't think there's difference if you connect your account from start or later, but maybe I'm wrong.
Sometimes I don't get gems also, then I'll try to restart the game or switch between mobile data and Wi-Fi and it helps usually. Sometimes Wi-Fi doesn't give me gems or ads are not playing, but mobile data connection works fine on my iPhone.
Try to disconnect your Samsung account, maybe even uninstall the game from Samsung and then install it again and connect it to FB account, it should work and ask you to connect with same account as you have on iPad.
Sorry, this is not possible in any way.
When you say "Was your old devices on EA account", what do you mean? How does put/connect a device to an EA account?
I'm about to do this as well and don't have Facebook installed nor have a FB account. I suppose I could install and create a FB account first, but if I can just as well "connect" to EA, well that would be better.
Thanks.
Community ManagerHere is how to sync up your progress to an EA account. Article
PvZ Heroes lets you sync game progress across all of your devices. Transfer progress to a new device and have no fear of losing data if you reinstall or uninstall the game.
Save your progress through Game Center, Google +, Facebook, and EA Accounts.
How do I do it?
Sign into your account in the in-game Settings menu:
You can sign into multiple services for extra places to sync data.
I i'm trying to log using my facebook account, but in the settings menu I only see the sound controls; there is no option to log-in using my facebook account or any other method.
Please help me log into my account!
Community ManagerHi, @sachaotic
This section is found under our Underage Account article via our Help site, which seems like the probably explanation.
Our mobile games don’t have parental control settings, so some features might not be available for underage accounts.
Some EA mobile games are age-gated, meaning we ask for a date of birth, and child users play a version of the game which does not include social features.
https://help.ea.com/en-us/help/account/online-access-for-child-accounts/
This thread is quite old so I'll be closing it down. Please create a new thread if you have any questions and feel free to contact our Support team via the options below if you need any help with your EA account.
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