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Anonymous's avatar
Anonymous
8 years ago

Re: You are too young or don’t have the correct permissions..

hi

have a problem where we get this message when my son is trying to play Planet VS Zombies GW2.....

Re: You are too young or don’t have the correct permissions..

have set all parental controls and he is set up as a sub account .........still get the same message nothing i try seems to work..

ANY ideas?

EA?

Cheers

7 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @chparke2 If your son is underage and playing on an underage account then he will  not be able to access the online parts of the game. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    I am having the same problem. He doesn't need to access the online parts of the game, he just wants to play the game. It won't let him in at all. He has to play under my account. Is there a ways to make it so he can play under his PS4 account? 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @KabamJ The game is an always-online experience, you son should be able to play the co-op mode but will not be able to access other areas. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    The game is rated PG and the rating that has been set in parental controls in L7 & L6 for respective kids (I tried changing to allow all games and it still doesn't allow him to access) so currently playing on my account.  Can you please advise if there is another setting that needs to change not just the game rating. Thanks

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @Flareon1621 Underage accounts will be able to play the co-op mode, they will be unable to play the online aspects of the game.

  • Anonymous's avatar
    Anonymous
    8 years ago

    What is the definition of underage ... the boys are 10 & 13

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @Flareon1621 It differs from country to country but if you are seeing the error message "you are too young" then the game will not be playable on that gamertag. 

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