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wickedislove's avatar
wickedislove
1 year ago

[Steam] PvZ GOTY edition can't play the game

Hi, I am having some trouble with the game. I downloaded the game version on Steam today, when I go into Adventure Mode, or any minigame, the game will load, then crashed. I can still access Zen Garden, but not any other game mode. I have redownload and reinstalled the game, but the problem persisted.

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @wickedislove Can we get the following form you please?

    • EA App/Steam/Epic:
    • EA ID/Steam user ID:
    • Attach the EA App Error Report ID Here
    • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
    • Windows OS:
    • Windows OS version:
    • GPU model and driver version:
    • Region:
    • Are you using an internal or external drive?
    • Are you using an HDD or SSD?
    • Date this issue started (is it still happening?)
    • Any other errors?
    • If possible, share a Screenshot or Clip:
    • Can you attach a DxDiag?

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