Forum Discussion

3 years ago

Submitted refund a long time ago but won't get money back

I submitted a refund for the game Plants vs Zombies Garden Warfare 2 almost 3 weeks ago and I haven't gotten any email back other than the comfirmation since I submitted and I'm just wondering when I...

EA_Illium

EA Staff (Retired)

3 years ago

Hey @LePickled,

We are unable to assist with refunds, account issues, Bans, and missing content on Answers HQ. If you are wanting to find out more about how to request a refund we have a few help articles below.

EA Help - Refunds
Great Games Guarantee
Great Games Guarantee Policy

Please note these are for purchases through Origin, If you purchased the game through a retailer or another platform you will want to reach out to whoever you purchased the game from for further assistance.

Thanks!