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kimjay169's avatar
kimjay169
8 years ago
Solved

Support plants vs zombies 2

I have tried without success to actually get any real support for the game. I lost all my data (not the first time either) and sent in customer support requests and got the standard reply asking for...
  • EA_Unity's avatar
    EA_Unity
    8 years ago

    Hey @kimjay169, 

    Sorry to hear that you lost your progress. Your case has been escalated to the tech specialists today and you should be notified via Email about any progression on it. I am not sure why your first case was closed, is it possible that you sent it as a bug report?   

    Have a great day and thank you for your patience while your issue is being worked on 🙂

fire_qc_13's avatar
fire_qc_13
6 years ago

Same situation here.  All the regular is completed but the game bug and the only support I got from EA is customer support.  The first reflex is to reinstall the game but isn't good because you lost Player ID.  And finally, they tell no Player ID you lost EVERYTHING.

In that case we should consider a class action.  If we can't backup our progress locally, we depend on them if they're not able to find your progress you lost all.  So, all of your purchase is lost...  It's a way to stole our money...

  • kimjay169's avatar
    kimjay169
    6 years ago

    That is one reason I will NEVER pay for any plants/coins/gems I have lost the contents so many times and not got it back so will certainly not give money/cash to have the same thing happen.

    • zip7hbefhl2g's avatar
      zip7hbefhl2g
      4 years ago

      I would have bought more stuff from the store but since they've failed to make my purchase of the Goo Peashooter Bundle on July 14,2021 good, the odds of me purchasing anything from them again decreases by the day. Now that Ali-mint plants are featured in the Arena week, I'm furious all over again that they have my money and left me with nothing but a Google Play receipt and emails from several of their EA Help Desk employees asking for one more thing to do the job finally. It's August 2, 2021 and I'm still waiting on EA Helping not Helping Help Desk.

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