Forum Discussion

rinomatic's avatar
rinomatic
3 years ago
Solved

Tells me to rest my password to connect

When I turn on game, it tells me my credentials have expired and to reset password. I do, but still nothing happens. 
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @rinomatic You can try resetting your EA account password at help.ea.com

    If you continue getting this message you will want to reach out to our support to look at your account further. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @rinomatic You can try resetting your EA account password at help.ea.com

If you continue getting this message you will want to reach out to our support to look at your account further. 

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance   
JPShark06's avatar
JPShark06
3 years ago

I have this problem as well. I have changed password 5 times already, but it wouldn't work. 

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