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spacemanjupiter's avatar
spacemanjupiter
7 years ago
Solved

Trying to purchase PvZ Battle for Neighborville as gift. Error 10048

So, my friend is trying to purchase the game. He gets error 10048. He's cleared browser cache, Origin cache, used different payment methods, etc.. Same error every time. I also get the error when try...
EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @spacemanjupiter.

It looks like on case 50921177, a couple months ago, that John was able to get some information to you regarding the issue. Please review your case history at https://help.ea.com and it will have instructions for you and your friend to take.

I hope that helps!

Arrenai 🐱

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spacemanjupiter's avatar
spacemanjupiter
6 years ago
@EA_Arrenai He just said he would talk to billing investigations about it and to have my friend contact support. So, I called support and had my friend on the other line. I said to support, do you want to talk to him yourself? He's on the other line. They didn't want to talk to him for whatever reason and said they would escalate the issue. I'd like to check on the status but chat lines and lines for phone calls are always a 1 hour wait. Too long.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @spacemanjupiter.

    As mentioned by John, it's your friend's account that appears to have an issue here, and as such, your friend will need to create the case themself as it may involve sensitive account and financial details that can't be shared with others. As you're not the account holder, and your friend didn't originate the case, that's why they weren't able to discuss it on the call with you.

    Please have your friend create a case at https://help.ea.com and they can reference your case number, and the response from John for context.

    I hope that helps!

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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