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ForteanApe's avatar
ForteanApe
5 years ago

Unable to log in to my child's EA account in order for her to play GW2

Hi all, Unable to log in to my child's EA account, when logged in to the Xbox on her Gamertag. She has been using mine for quite some time, but I decided it was time to trust her with her own. Her ...
TheSprinter85's avatar
TheSprinter85
Hero
5 years ago
@ForteanApe You may need to check your child’s settings on your account to make sure they have the correct permissions to access online features. There are some settings that will not allow child accounts to play specific game modes or multiplayer games if specific settings are not enabled.
ForteanApe's avatar
ForteanApe
5 years ago
@TheSprinter85 Thanks for the response. Are you referring to EA account settings, or XBOX settings?
  • TheSprinter85's avatar
    TheSprinter85
    Hero
    5 years ago

    @ForteanApeWhoops, I did not clarify. I meant Xbox settings, but if you still have trouble afterwards, try checking the child’s EA account settings.

    If you need more assistance after you have tried this, I am happy to continue assisting.

    • ForteanApe's avatar
      ForteanApe
      5 years ago
      @TheSprinter85 Ok, thanks. This is ultra frustrating. I have been talking with Xbox support, and they have been pointing the finger at EA's policy of not allowing child accounts access to their multiplayer services. Ultimately, the platform's parental controls should supersede the publisher, IMHO. But, I will keep solidering on with this!

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