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anothescreennam's avatar
anothescreennam
8 years ago
Solved

'Unable to login' on Xbox despite correct login credentials

I cannot login on any EA games on my (new) Xbox One using my ea.com account. I've confirmed the username and password are correct. The Xbox interface recognizes the username as correct. If I intentio...
  • EA_Darko's avatar
    EA_Darko
    8 years ago

    On an underage account, only certain aspects of the game will be playable. In some cases you can alter the permission settings on the Xbox or PS4 account to allow access to the game. 

anothescreennam's avatar
anothescreennam
8 years ago
(And yes, I realize there's an 'r' missing from my username. That's not the issue.)
  • anothescreennam's avatar
    anothescreennam
    8 years ago
    Googling around, I read a suggestion that an age restriction might be in place, but one of the disallowed games is Plants vs. Zombies Garden Warfare II, which is E for Everyone. And yes his Xbox account is enabled for online play.

    If I can't work this out, I'll be returning five EA games to the store. I understand they won't accept returns, but at least I can exchange them for unopened copies and resell them.

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