On an underage account, only certain aspects of the game will be playable. In some cases you can alter the permission settings on the Xbox or PS4 account to allow access to the game.
So any suggestions as to why we're having trouble? If account holder's age is the issue why no message to that effect when trying to log in?
Community Manager@Dannick1907 As I have explained, if you can log in on your account with no issues but have issues with your sons account, then it is most likely due to it being an underage account. If the account in question is not an underage account then you will need to ensure that it has the correct permissions and has Xbox live.
Way to go...pass the buck to Xbox, not due to the poor development of the game and programing. EA has to fire it's entire programing team and start again, because child restrictions are here to stay and EA should EMBRACE them, not blame the console.
