Unfair coin pricing
I play PVZ GW on Origin, in the UAE - United Arab Emirates, they sat the currency at Euros for us. The problem is not with the Euro, it is with the prices, all the games and in-game purchases with d...
Forum Discussion
I always end up with this when I talk to the staff, it is the first time to get the discount which I will not use anyways, but they never gave me a good reason for why do we pay more.
Spoiler
EA-Staff: Thanks for contacting EA Customer Experience, my name is EA-Staff. How may I assist you today?
you: hello EA-Staff
EA-Staff: Hi there.
you: We just got the coin purchase in PVZ GW PC edition, everywhere the prices are as shown here http://help.ea.com/en/article/pvz-garden-warfare-coins-purchasing/
you: in the EA help page itself, except in our region the prices are different they are much more expensive as shown here http://i1319.photobucket.com/albums/t664/iLx4/coin_zpsc31e005e.png
EA-Staff: I will do my best to address your concern.
you: can you look into it please, I want to know why is it like this
you: thank you
EA-Staff: Let me check it for you.
you: ok thank you
EA-Staff: You are welcome.
EA-Staff: As I understand you are trying to say that the coin purchasing is price is high in your region then from any other country or region, am I right?
you: yes, it have a standard price all over the world and on all the platforms except in my country it is higher
you: everywhere it there is the option of 9.99$ for 200k coin but here it is 200k coins for 9.99euros. I believe that it is a mistake somehow
you: maybe they meant $ but it became in euros, the currency had changed but the number did not so we will pay higher
you: what I mean the 200k option if it was in euros it should be around 7.3euros and not 9.99euros
EA-Staff: I completely understand your concern however the item price is different for different regions and they are made globally by origin.
you: so we have to pay higher than everywhere? why is that
you: give me a reason why is the price all over the world in 9.99dollars while it is 9.99euros here?
EA-Staff: I completely agree with you, however we at EA support are unable to provide any info in the price difference or to modify it.I will forward the report from my side to the higher team.
you: what is the price of Simcity? not the delux nor the city of tomorrow, the normal one
EA-Staff: https://www.origin.com/en-in/store/buy/simcity-2013-/mac-pc-download/base-game/standard-edition
you: I see it 39.99 euros
you: but its 39.99 dollars everywhere
you: i am sure that there is a technical mistake here
EA-Staff: I am just trying to say the same thing that the price varied according to the regions.
you: what I am trying to say is that the prices are not varied, they just changed the currency without changing the number which made it more expensive
you: I am sorry to bother you with this, as you said before that it is not in your power any of this, but I am trying to show you that it is not a price variety over regions, its a currency change mistake as i believe
EA-Staff: The price is set accordingly the team of origin wants to set.
you: this is an EA help page
you: this is an EA help page
you: http://help.ea.com/en/article/pvz-garden-warfare-coins-purchasing/
you: they already sat a global price
you: the website does not say that they prices vary from region to another, they just sat one price
EA-Staff: I understand that it is not acceptable on your side however the selling price is not limited they are place globally for different regions according to there currencies.They are in USD, you would have different currency and so there can be seen variation in the price.
EA-Staff: You can take the example of any game as well that could be seen in different in different regions as well.
you: if it is based on the region, in the UAE the currency is Dirhams, the second currency is Dollars, we do not deal with euros at all
you: then why did they even set a euro as the main currency for us?
EA-Staff: Origin only provide you the currency that he can accept to make you able to make any purchase.
you: so Origin only accept euros?
you: it doesn't accept dollars at all?
EA-Staff: Please try to understand, I am saying that origin shows you the currency that is made to be used to get the game in your country.
you: I did not get the answer that I want and your answer did not help me, but it is not your fault it seems that your purchasing department is not doing their work right, anyways this will not get us to anywhere so thank you for your time
info: Your chat transcript will be sent to ***@hotmail.com at the end of your chat session.
EA-Staff: I am sorry that I wasn't able to resolve your concern completely; however, I must say that you have been very patience all this while. As a token of appreciation, I will send 15% Origin discount coupon on your email.
EA-Staff: discount code, applicable to base game purchases on Origin store, not applicable for in game purchases, virtual currency purchase, expansion and dlc and for preorders, discount code is valid till 31st of August.
you: have a good day and thank you
EA-Staff: Thank you.
EA-Staff: You too.
you: hello EA-Staff
EA-Staff: Hi there.
you: We just got the coin purchase in PVZ GW PC edition, everywhere the prices are as shown here http://help.ea.com/en/article/pvz-garden-warfare-coins-purchasing/
you: in the EA help page itself, except in our region the prices are different they are much more expensive as shown here http://i1319.photobucket.com/albums/t664/iLx4/coin_zpsc31e005e.png
EA-Staff: I will do my best to address your concern.
you: can you look into it please, I want to know why is it like this
you: thank you
EA-Staff: Let me check it for you.
you: ok thank you
EA-Staff: You are welcome.
EA-Staff: As I understand you are trying to say that the coin purchasing is price is high in your region then from any other country or region, am I right?
you: yes, it have a standard price all over the world and on all the platforms except in my country it is higher
you: everywhere it there is the option of 9.99$ for 200k coin but here it is 200k coins for 9.99euros. I believe that it is a mistake somehow
you: maybe they meant $ but it became in euros, the currency had changed but the number did not so we will pay higher
you: what I mean the 200k option if it was in euros it should be around 7.3euros and not 9.99euros
EA-Staff: I completely understand your concern however the item price is different for different regions and they are made globally by origin.
you: so we have to pay higher than everywhere? why is that
you: give me a reason why is the price all over the world in 9.99dollars while it is 9.99euros here?
EA-Staff: I completely agree with you, however we at EA support are unable to provide any info in the price difference or to modify it.I will forward the report from my side to the higher team.
you: what is the price of Simcity? not the delux nor the city of tomorrow, the normal one
EA-Staff: https://www.origin.com/en-in/store/buy/simcity-2013-/mac-pc-download/base-game/standard-edition
you: I see it 39.99 euros
you: but its 39.99 dollars everywhere
you: i am sure that there is a technical mistake here
EA-Staff: I am just trying to say the same thing that the price varied according to the regions.
you: what I am trying to say is that the prices are not varied, they just changed the currency without changing the number which made it more expensive
you: I am sorry to bother you with this, as you said before that it is not in your power any of this, but I am trying to show you that it is not a price variety over regions, its a currency change mistake as i believe
EA-Staff: The price is set accordingly the team of origin wants to set.
you: this is an EA help page
you: this is an EA help page
you: http://help.ea.com/en/article/pvz-garden-warfare-coins-purchasing/
you: they already sat a global price
you: the website does not say that they prices vary from region to another, they just sat one price
EA-Staff: I understand that it is not acceptable on your side however the selling price is not limited they are place globally for different regions according to there currencies.They are in USD, you would have different currency and so there can be seen variation in the price.
EA-Staff: You can take the example of any game as well that could be seen in different in different regions as well.
you: if it is based on the region, in the UAE the currency is Dirhams, the second currency is Dollars, we do not deal with euros at all
you: then why did they even set a euro as the main currency for us?
EA-Staff: Origin only provide you the currency that he can accept to make you able to make any purchase.
you: so Origin only accept euros?
you: it doesn't accept dollars at all?
EA-Staff: Please try to understand, I am saying that origin shows you the currency that is made to be used to get the game in your country.
you: I did not get the answer that I want and your answer did not help me, but it is not your fault it seems that your purchasing department is not doing their work right, anyways this will not get us to anywhere so thank you for your time
info: Your chat transcript will be sent to ***@hotmail.com at the end of your chat session.
EA-Staff: I am sorry that I wasn't able to resolve your concern completely; however, I must say that you have been very patience all this while. As a token of appreciation, I will send 15% Origin discount coupon on your email.
EA-Staff: discount code, applicable to base game purchases on Origin store, not applicable for in game purchases, virtual currency purchase, expansion and dlc and for preorders, discount code is valid till 31st of August.
you: have a good day and thank you
EA-Staff: Thank you.
EA-Staff: You too.
So don't buy coins and actually play the game and earn coins in game. it's not that difficult to do. 1.6m coins to get all the characters that can be unlocked with spectacular sticker pack.
it is not about that, I am asking why do we have to pay more than everyone els? and it is not about the coins only its with everything and the coins, even the game itself we have to pay more for it that everyone els
All companies ever do this nowdays... Blizzard does it, Ubisoft does it, Activision does it... this thing isn't even new it's been around for years... it's purely for profit 🙂 if you feel cheated you can always just get the coins by ingame means 🙂
