Community ManagerHey, All
To get this one reviewed by the right folks, I will need the following from everyone as soon as you can. Once we have all of the info below, we will forward it to the right teams so they can see what is happening.
This sounds like EA doesn't think the server crash was a problem with the internal operation of its own game, but rather a problem with the player's computer or the EA app. However, if providing this information that has little to do with the matter allows EA to fix the server, and I will be willing to provide it.
• EA App/Steam/Epic: EA app
• EA ID/Steam user ID: AXlaoda
• Attach the EA App Error Report ID: It has nothing to do with this, and the APP can be opened normally
• Windows OS: Windows 11
• Windows OS version: Windows 11 Home Chinese Edition
• GPU model and driver version: NVDIA GeForce RTX4060 Laptop GPU,12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz
• Internet Service Provider: China Unicom
• Region: Southern China
• Are you using an internal or external drive? Internal drive
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Almost a month (about a week after EAAC update)
• Any other errors? No
• Has the game been reinstalled? Yes,but it is irrelevant.
• Have you power cycled your modem/router? All devices are connected to the network normally
• Have you tried a different connection? Yes
• If possible, share a Screenshot or Clip: I'll show you some video clips.These video clips show the current situation on the servers in Asia: the connection is not working.（It looks like the files need to be sent separately）
• Can you attach a DxDiag? Not Applicable
