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THDNA's avatar
THDNA
11 months ago

[UPDATE] PVZ GW2 PC Matchmaking Error in Asian server and NA West

Players are encountering matchmaking issues in Asian and NA West servers that started about a week ago. Most of the time, when matchmaking in these servers, the game shows a lobby is found, however, ...
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
10 months ago

Hey, All

Thank you to everyone who posted the info we needed. I have passed along the information to the appropriate teams and they are now looking into this.

You may see an update before I do, but when we do have one, I will post an update here and let you all know what is happening!

Cheers!

THDNA's avatar
THDNA
10 months ago

@EA_ShepardThanks for finally letting the team work on this issue. I think a permanent fix for the exploit used by cheaters is needed because they can cause the same issue again within hours once the matchmaking is repaired.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @THDNA I'm glad everyone replied with the info I need. The faster that gets to me, the faster it gets looked at. I want all of you back in the game as soon as I can get you there.

    All of these issues around that are hard. I get it because we CMs cannot solve it like I wish we could and with limited resources, issues like bans, exploits, etc get rough with a game this old and with little to no support any longer. But when servers aren't working, that involves others because they may be affecting other games.

    There are eyes on it now though!

    • THDNA's avatar
      THDNA
      10 months ago
      @EA_Shepard Thanks for the response. However, the matchmaking issue persists and may spread to other servers because cheaters have started to crash lobbies frequently again on other servers lately. I am afraid that other servers will soon face the same matchmaking issue.
      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        10 months ago
        Hi @THDNA,I have reached out on it. These issues go a bit deeper in what needs to be done to resolve them. I will let the team know.

        Cheers!

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