[Updated 03/09] PC - GW/GW2 Not Working After Update

Hey, all,

The team is looking to get some updated data from players who are running into issues since the anticheat update. Please reply with the following info so that we can pass it along to them for review.

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• If possible, share a Screenshot or Clip:
• Can you attach a DxDiag?

Cheers!

ea id:C4ad4ver

steam user id:Cadaver

no ea app error pop ups

windows os:windows 11

version:22631.3155

gpu:1650 super

driver version:geforce game ready driver version 551.76

region: NAE

using internal drive

tried both, im on ssd as of right now

ever since the anti cheat update so 03/08

Not a solution that will work for everyone as is obvious by what I've seen reported by other folks having issues, and my old reply might be buried in the thread, but the thing that worked for me was turning off my Anti-Virus. I've not tried to play multiplayer, since that appears to be a hot mess still, but can play in the backyard and solo matches with no problem. I turn my AV back on when done playing. 

I have to say as a long time fan of this franchise and GW2 in particular, this is disappointing even for how badly things have been going for PvZ for the last several years now. I'm not on the discord, so can't see the banning and such, I was on the old discord which was official but then was left to the community and then fell apart, but not the new one. We need some legitimate good news for these games for a change. I mean, we WANT to play and enjoy them, but these issues are making it difficult. I used to play GW2 for easily 20+ hours a week, but it's closer to just a couple now, I'd love to have a GW shooter as my main game again, but this is a sad state of affairs for an IP that is both beloved and has always been game focused first and foremost. 

@EA_Shepard 

EA App/Steam/Epic: Steam
EA ID/Steam user ID: IndominusHumans
I didn't find the log in the different folders on the computer.
Windows OS: 10
Windows OS version: 22H2
GPU model and driver version: Nvidia GeForce GTX 745 / driver: 551.76
Region: Brazil
Are you using an internal or external drive? Internal
Are you using an HDD or SSD? HDD
Date this issue started (is it still happening?) After anti-cheat update
Any other errors? The game crashes after 20 minutes or 2 hours of playing. No matter how long you play, it will crash at some point.

Edit: I'm watching, but initially it seems like the crash issue is just limited to the City Hall event. Does not occur in online matches when entering through the base portal.

I simply can't play the City Hall event. In 1:30 hours of playing, I've already suffered 3 crashes. Very frustrating, again. What is still new in this game, ETERNAL FRUSTRATION.

Hey, Neighborville.

Wanted to follow up on this one. I know there is a lot of frustration around this one and currently, deleting the DLL file and the other workarounds listed are some of the only steps to get this working.

I am still watching this report with the team and waiting for an update myself. Once they let us know, we will let you know.

If you have not yet, here are some of the steps that have worked with players.

Navigate to - C:\Program Files\EA Games\Plants vs Zombies Garden Warfare 2

Delete Cryptbase.dll

Delete EA License Files:

• Make sure the EA app is closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Enable View Hidden Files and Folders
• Delete all files in the "License" folder.

Please clear your temp files:

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
• (If some files or folders can't be deleted, reboot and try again.)

This helped me, bfn used to crash for me but when i cleared those 2 folders it started running as normal thanks!!

@uglyvikings You are most welcome!

@EA_Shepard My game is on Steam. It is inside the Steam folders and there is no Cryptbase.dll file. What do I do?

I'm making a correction. In fact, after the update, any online game mode freezes in the same way. @EA_Shepard 

Hi @EA_Shepard @

Thank you for keeping in touch with the community. 

In addition to the issues that others have reported, the internet latency in online PVP modes has significantly increased after the anticheat update even though the latency number shows the same as before. I made a poll for people to vote on whether they felt the latency increased after the anticheat update and it has received 381 votes so far. Out of the 381 people, 41% felt the latency had greatly increased after the update, 35% felt the latency had slightly increased, and only 24% could not feel the difference (Link to the vote: https://www.bilibili.com/opus/909748354781544484). Personally, I felt the latency sometimes doubled and even tripled after the anticheat update and this latency is independent of worse performance or dropped frame rates that have been well perceived.

I hope the team can also look into the latency issue as well.

Thank you in advance.

@THDNA That's awesome! We love data or data, however, you want to pronounce it! 🤣

I'll send it to the team though. I am sure they are aware. It's been a struggle for real. Especially when I cant troubleshoot things with the community and I got to wait like everyone else. But I am watching all of these issues all day.

@THDNA @EA_Shepard 

I thought it was my computer (a little old) withstanding the update, but really, the ping is always the same as before the update, but I notice that there is a difference when playing online. A slight delay between me and the other players. And there is also the slight frame rate that drops slightly in some situations. When the game doesn't crash completely and I need to restart.

@IndominusHumans With the error you attached, have you performed a fresh install of your GPU drivers that deletes old and installs new files? 

Are you using any beta drivers or the most updates standard drivers for your GPU?

@EA_Shepard Yes, the drive was updated by Nvidia GeForce. When I reported it previously, it was drive 551.76. Now it is 551.86. However, I now realize that the game is no longer suffering from freezing. Although I feel that there is still a small delay and drop in fps in some situations that did not occur before the update.

@IndominusHumans No freezing is good. The FPS thing I get. It happens to me too and I have a gaming rig that would far support an older title like this. I can report it over. FPS issues are harder only because each PC is different. 

I would check out the Guide for Troubleshooting Graphics issues

Also, there is this thread that has a lot of steps as well

No news on this? I can't even play the game i purchased

@Vidanoxx There has not been one that I can see at the moment no. I made a request for an update, so I am waiting to see what they say!

Once they provide one to me, I will let players know!

Cheers!

I can't launch the game.After EAAnticheat finnaly download Im go bak to title screen Ea app.Please healp me with my problem.I m really want to play this game but i can't (