Forum Discussion
@c4ad4ver The team is working on a fix for it. As issues are affecting the multiple games in the series and not just GW2, it will take time to get resolved for everyone.
Can you please keep us updated, we’re all sort of frustrated🙏
- 1 year ago
Hello, I just bought the game on sale and have the same issue as c4ad4ver - when launching the game through EA App only the splash screen appears for a few seconds then dissapears with no errors.
I tried reinstalling the game, repairing, installing all possible VCRedist packages (2012,2013,2015 both x86 and x64), installing the EAAntiCheatInstaller, installing the directx from _installer folder, removing CryptBase.dll, launching the EA app as admin, launching the game exe as admin, deleting files from %temp and EALicense folders, using FrostyFix someone mentioned in other thread - absolutely nothing works.
- EA_Shepard1 year ago
Community Manager
Hey, everyone
The team reached out to me on multiple isues I have sent over to them, and wanted to get some updated info from you to pass along to them. If you can please post me the following info so i can send over to them!
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- GPU model and driver version:
- Region:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- Any other errors?
- If possible, share a Screenshot or Clip:
- Can you attach a DxDiag?
- IndominusHumans1 year agoSeasoned Scout
@EA_Shepard The information is the same. I have nothing to update. My information is two pages back.
- 1 year ago
My last post on this topic was taken down, if you aren’t able to open the game, and instead you’re game tries to load and then closed immediately, and you’ve checked ti delete the cryptbase.dll along with environmental variables, THE FIX IS RESETTING YOUR COMPUTER BUT KEEP YOUR FILES BUT APPS WILL BE DELETED AND YOUR PC IS GOING TO GO BACK TO ITS ORIGINAL STATE, me and a friend did this as I literally tried everything and it was the only thing that worked, it may seem like a hassle but it’s not too bad, and it worked.
- EA_Shepard1 year ago
Community Manager