Forum Discussion
@bdrp0eqjgt1i Hey, I appreciate that. So when you try to do this are you just getting a black screen as shown in that image every time?
Oh. That's what the file was for. o-o' sorry. No. My screen doesn't register when she accepts or declines. And my screen will outright ignore requests sent by her! It's really annoying. And I'll start putting in proper files on my next reply, sorry 😅
- EA_Shepard2 years ago
Community Manager
@bdrp0eqjgt1i I feel you on it being annoying. Its been a while since I played heroes but I do play a lot of co-op games so I get it. I'm checking to see if there are any issues because I rarely see these invites have issues.
Can I ask if both of you are linked to an account, or are either of the games underage or anonymous accounts?
- 2 years ago
We aren't linked to the same account and we both lied about our age, but if 13 is still too young I might be doomed but it also might be anonymous accounts i have connected both accounts to google play. I've got a majorly good setup for neptuna on there. And im Tryna get to diamond league, so I really don't want to leave that account [I can't get a screenshot depicting the problem, even if I could it would just be the screen you get when waiting for your buddy to accept. While my sister gets the "match can't be found" screen]
- EA_Shepard2 years ago
Community Manager
@bdrp0eqjgt1i If you are connected to Google Play then the account would not be anonymous. It would be a linked account. The age thing though can prevent you because it's still technically an online game. I understand you don't want to lose progress for sure. That does make it more difficult though with that info being the case.
A couple of things you can check:- Make sure you are both playing the same game version
- Deleting/readding each other as friends
- You can try starting a casual match, concede, and try again
I'll do more digging and ask but the steps to get that working will be quite limited.