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Chewmacca79's avatar
Chewmacca79
10 years ago
Solved

XBOX One. Game quits to dashboard.

Just recently bought the game on release. I have installed it and done the update it asks for. I go to run the game like normal. It appears to connect to the EA servers and you see the little sun flow...
  • hops911's avatar
    hops911
    10 years ago

    I had a similar issue, also on xbox one.  I opened the ports on my router per this link:

    http://help.ea.com/en/article/plants-vs-zombies-gw2-known-issues/

    Also, I'm not sure if you're using an external  drive but, I had to remove GW2 from my external  drive and place it on the internal drive.  My external  drive was too slow to keep up with the game.

    Once I did those two things my loading problems  went away.

Chewmacca79's avatar
Chewmacca79
10 years ago

I suspect that too now. Mind you when I come to think about it now, a fair few other games would randomly quit back to the dashboard, just not like this one.  I thought it was a normal thing for it to crash occasionally.  It maybe something to do with the drive not reading the disc properly.  Probably got something to do with the way the drive reads the protected portion of the disc.  It may think that the disc inserted is not genuine or a copy and kick the game back to dashboard.  That is the only conclusion that I can think of TBH.

However my Xbox is still under warranty therefore I will be able to get a replacement.  Just have to chew around with sorting that out now.

I must say a big thank you for all your prompt support.  I really appreciate it.

Thanks....

Kind regards... John

Gamertag: DJ Chewmacca

Anonymous's avatar
Anonymous
10 years ago
Hi there, I had this same issue before myself and I spoke to Xbox one support and they couldn't figure it out. I have xbox live gold and I have EA (electronic arts). So, do you have EA? You know when it's saying "connecting to EA server"? Your game will not work without this membership. Its a yearly membership you pay for once and then renew again when that date comes back around. Now, once you have EA membership you actually have to register that membership online. Just paying for it does nothing. This is that little bit of information I did not know. I struggled forever trying to figure out why it wouldn't work and no one from Xbox could tell me and I couldn't EVER get a response back from EA. So, I hope this helps. Good luck!!
  • Chewmacca79's avatar
    Chewmacca79
    10 years ago

    I got it sorted in the end.  It turned out to be a hardware issue with the console.  Since the console was under warranty, Microsoft simply exchanged it for a replacement.  The only down side was having to wait about a week or two for the replacement console to arrive.

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