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Chewmacca79's avatar
Chewmacca79
9 years ago
Solved

XBOX One. Game quits to dashboard.

Just recently bought the game on release. I have installed it and done the update it asks for. I go to run the game like normal. It appears to connect to the EA servers and you see the little sun flower animation at the bottom. The sunflower turns into a taco then freezes and then quits back to the dashboard. Please help.
  • hops911's avatar
    hops911
    9 years ago

    I had a similar issue, also on xbox one.  I opened the ports on my router per this link:

    http://help.ea.com/en/article/plants-vs-zombies-gw2-known-issues/

    Also, I'm not sure if you're using an external  drive but, I had to remove GW2 from my external  drive and place it on the internal drive.  My external  drive was too slow to keep up with the game.

    Once I did those two things my loading problems  went away.

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  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    Thanks for the extra suggestions guys. 

  • Chewmacca79's avatar
    Chewmacca79
    9 years ago

    I got it sorted in the end.  It turned out to be a hardware issue with the console.  Since the console was under warranty, Microsoft simply exchanged it for a replacement.  The only down side was having to wait about a week or two for the replacement console to arrive.

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