Community Manager@firechihuahua Hey, so this would be a hard one because, with progress, that is all server-side. You don't save it to the console or a drive. You can save the game itself to an external drive but progress is all server side.
With Xbox though, here is what you can do to test the game and the account to make sure everything is fine.
Log into EA.com with your EA account/MS account and see under connections if the two accounts are linked correctly
If progress is done, this is typically why.
Delete the game from the console, or drive
Delete your gamertag from the console
Log back into your Xbox account
Redownload the game
This will resync the cloud and your Xbox profile. The downside to this is that we, unfortunately, do not have a way to restore progress for the game due to the age and lack of support.
