This seems like when you first unlocked the upgrade the lag in the match interfered with the game giving you the upgrade, i don't know if it's possible to get the upgrade back without manually modifying your save data which is already very complicated to do on consoles. Not sure if this can be fixed from happening again because it was due to lag from the host of that lobby, and because there isn't a proper team for fixing bugs and adding content for this game anymore.
I got a question though. Is your party citron past advanced level 9 now, and still doesn't have the overheat upgrade?
@NooTTWI3ULTUR3 Wait I wouldn't have thought you could modify the save data at least on console and I wouldn't think it be possible cause of anticheat protocol
Community Manager@skycaboose55 You cannot alter them on Xbox. With this one, the only real way to get that resolved would be to get everything synced up with the servers. OR, have the ability to gain it again which sadly isn't possible.
There are steps I can send you. No guarantee they will work but if you would like to try, let me know!
Community ManagerXbox Series X
Persistent Storage
Alternate Mac:
Once the basics are done you have a few options:
@skycaboose55 It is possible but its unrealistic cause it takes a lot of effort to do on consoles, and only GW2 on PC has the anti-cheat, so i don't think that would be a viable option to get the upgrade back sadly.
