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skycaboose55's avatar
skycaboose55
2 years ago

[Xbox] PvZ GW2 Unable To Equip Citron Overheat Upgrade

I play PvZ GW2 on Xbox Series X my gamer tag is SkyCaboose8055 my EA email is [edit: email address removed] and my name is [removed]  ([edit: email address removed] is also the email i use for my x...
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@skycaboose55 You cannot alter them on Xbox. With this one, the only real way to get that resolved would be to get everything synced up with the servers. OR, have the ability to gain it again which sadly isn't possible.

There are steps I can send you. No guarantee they will work but if you would like to try, let me know!

skycaboose55's avatar
skycaboose55
2 years ago
@EA_Shepard Yes I would like to try the steps for the chance of it fixing the issue (hopefully it will work and not corrupt any other data)
(Have you been getting/seeing my responses?)
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @skycaboose55 

     Xbox Series X

    • Quit all running Apps (For Series X|S consoles)
    • Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
    • Try the steps in our Connection and Advance Connection Guides
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4) 

    Persistent Storage

    • Go to settings > Select Device & Connections > Then Blue-Ray
    • Select Persistent Storage > Clear Persistent Storage

    Alternate Mac:

    • Go to settings > Select General  > Then Network settings
    • Go to advanced settings > Alternate Mac address > Select clear
    • Select restart

    Once the basics are done you have a few options:

    • Uninstall the game
    • Log out of your Xbox profile
    • Log back in
    • Redownload game
      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @skycaboose55 I am asking about it but bottom line this may be an issue that cannot be resolved as there isn't a way to fix one character like that. 

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