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Its_C_Pett's avatar
Its_C_Pett
Seasoned Scout
4 years ago
Solved

Xbox Series X Crash On PVZ BFN

I love playing Battle for Neighborville, on Xbox so I decided to upgrade to the new Xbox Series X. I played the game for MAYBE five minutes and then ALL my sound was lost, and I have to restart my Xbox! Another problem is I also get kicked out of the game and it’s NOT my internet it’s another GLITCH!! I know MANY people who tried playing this game on Xbox series X have had these problems too. I understand that Pop Cap Vancouver doesn’t exist anymore, but Is there a way someone can go in and fix these issues? There has to be a way because they just recently went in and fixed rux on PVZ GW2 and they had to have SOMEONE REAL do that, not a bot!! I can’t even play the game anymore because it bugs out after 10 minutes and then if I restart my Xbox it does it again!! 

EA PLEASE FIX! 😢 

  • Hey @Its_C_Pett If you haven't already can you try the following? 

    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @Its_C_Pett If you haven't already can you try the following? 

    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey Everyone

     

    As this thread is a bit old at this point, things have changed and been updated, we are going to lock this down so that we can prevent any necro-posting.

     

    If you run into any further issues please create a new thread so that we can begin tracking accordingly! There is a new thread started Here!

     

    Cheers!

     

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