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ItsDarkAwaken's avatar
ItsDarkAwaken
6 years ago
Solved

xbox shuts down once game is at title screen

i just got plants vs zombies battle for neighbourville but everytime i load the game up it load upto the title screen then my xbox will shut off this is the only game it does it with . anyone else having this issue or anyone know a fix please cause well cant play the game if i cant get my xbox to stay on to play it :/ 

  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @ItsDarkAwaken 

    Is it an official Xbox/Microsoft hard drive or different brand? Games can work on external hard drives, but what I've seen in the past is where the game will be installed on the external and then updates are somehow designated to the internal drive, so the game is trying to pull data from two different sources which can cause crashes. 

    Unplug your external and check the internal drive to see if you can find PvZ files. If so, I recommend setting updates to be sent to your external after you reinstall the game. If the issue persists, it might be worth installing on the internal to see if we can narrow it down the game not being compatible with your external drive. 👍

8 Replies

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    6 years ago

    Hey @ItsDarkAwaken

    Can you try clearing your MAC Address, and doing a hard reset on your Console?

    Go to Settings, Network, Advanced Settings, Alternate MAC Address, and Clear. Then fully turn off your Console for 30 seconds or so, and turn it back on.

    Also, highlight Battle for Neighborville on the Home Screen, go to Manage Game, and make sure everything is up to date.

    Thanks 🙂

    - iluminate

  • ItsDarkAwaken's avatar
    ItsDarkAwaken
    6 years ago
    @iluminatethesky i have to see when i get home but i honeslty do not thing it has anything to do with network as it get to images loading then the xbox just shuts off
  • ItsDarkAwaken's avatar
    ItsDarkAwaken
    6 years ago

    yes it is on my external hdd i can move it if thats the problem or may be a problem but if it is  why is it the only game that has an issue with an external hdd o.O @EA_Blueberry 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @ItsDarkAwaken 

    Is it an official Xbox/Microsoft hard drive or different brand? Games can work on external hard drives, but what I've seen in the past is where the game will be installed on the external and then updates are somehow designated to the internal drive, so the game is trying to pull data from two different sources which can cause crashes. 

    Unplug your external and check the internal drive to see if you can find PvZ files. If so, I recommend setting updates to be sent to your external after you reinstall the game. If the issue persists, it might be worth installing on the internal to see if we can narrow it down the game not being compatible with your external drive. 👍

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