@realitysquared wrote:
Have you checked the "Restrict Use of PS4 Features" under the "Parental Controls" section of the PS4 settings?
The default setting there should allow the game to play but if it's been changed to a lower setting then that could block the game from being played.
This. I did not have the same problem you are having, even though my daughter was six when I registered her. However once online split screen came out, I discovered that my daughter and I could not play with friends and have mics on. I went to parental settings and fixed it easily by allowing her account to access chat. If you can't fix this via parental controls, then you're going to have to deal with the help desk and cross your fingers that they actually help. Unless you're bugged somehow, I feel confident you can fix it with parental controls.
