Except helpdesk contacting
Please try this:
I'm experiencing the same issue with my 2 kids of 8 and 10 years old.
I've permitted every possible option in the parental controls, but that didn't help.
I've even tried disabling ps4 system limitations but they keep getting the same error.
Anybody have any other ideas?
They can play it using my account and as a guest, but then the second one can't save his progess.
It would be silly to setup a dummy account just to let them play, but if this doesn't get solved that's just what i'm gonna do
Is your console set to be the "home playstation?" I believe this has been a solution before.
If they haven't been able to save any progress up to this point, you proposal of making a new account might be the easiest fix, though that account could encounter the same issue.
