Forum Discussion

raufchik1's avatar
raufchik1
6 years ago
Solved

You have been disconnected from the PlayStation Network and the EA servers.

Hey guys. I can't launch the game for the second day straight on Ps4. All other games are launching just fine, but I always get this message. What's wrong?
  • iluminatethesky's avatar
    iluminatethesky
    6 years ago

    Hey @raufchik1

    Can you try restoring the game licenses in your PS4 settings, and doing a hard reset on your Console?

    Select Settings > Account Management > Restore Licenses, then fully turn off your Console for 30 seconds or so, and turn it back on.

    Let us know if this helps.

    Thanks 🙂

    - iluminate

iluminatethesky's avatar
iluminatethesky
Legend
6 years ago

Hey @raufchik1

Can you try restoring the game licenses in your PS4 settings, and doing a hard reset on your Console?

Select Settings > Account Management > Restore Licenses, then fully turn off your Console for 30 seconds or so, and turn it back on.

Let us know if this helps.

Thanks 🙂

- iluminate

    • iluminatethesky's avatar
      iluminatethesky
      Legend
      6 years ago

      @raufchik1,

      You're very welcome!

      Glad to hear it worked out for you 🙂

      - iluminate 

      • gfgfgf15's avatar
        gfgfgf15
        3 years ago
        @iluminatethesky Hi there, i am having the same problem, i just purchased the game but can’t access it, i keep getting the same error as the op mentioned, i’ve tried the fix you suggested, uninstalled the game all together then reinstalled it, checked and rechecked my internet to no avail. Please help

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