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cizzlin4fM's avatar
cizzlin4fM
2 years ago
Solved

[Asking for Information] Missing 100 gems for subscription renewal

I received an email to update my credit card to process my renewal. I did this, but then hit "join pogo."  I should have done this under renewal. I received 20 gems as a new member, but should have...
  • EA_Illium's avatar
    EA_Illium
    12 months ago

    [Asking for information]

    Hey Everyone, 

    Would it be possible to get the following information?

     

    • Screenname:
    • What device do you play on?
    • Are you getting an Error Message? (If so what is it)
    • Did you recently renew your subscription?
    • What type of subscription time did you renew for? 

    Cheers!   

kusinmim's avatar
kusinmim
11 months ago

This is a copy of an email I received. However, still no gems. Guys I am still waiting for my renewal gems. I will remember this "* footing" next year, When I will NOT renew,   

(Forwarded message from Pogo)

I sure thought that this was the help I had been looking for. but this guy never responded back. I believe I received 10 suck emails to my asking about my missing or maybe stolen gems. 

Hi Maggie,

     
     
  
 Thank you for contacting us back. My name is Ashish and I would assist you with your issue today.
I see that you've contacted us regarding your missing gems. I will try my best to help you with the issue.

Thanks for sharing the account information. I've just sent you a six-digit verification code on the email address linked with your account. Kindly check your email box and please let me know if you've received an email with subject line "Please verify ownership of your Origin Account" in your inbox or spam inbox and kindly read that code back to me.

For any query with EA games, you can always contact us or check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries.
Thanks again for contacting EA Help. It’s my pleasure talking with you and you’ve been great throughout the session. Have a great day ahead!


fgoddy's avatar
fgoddy
11 months ago

I keep gettingthe same e-mail daily now for about 6 weeks, I have asked for the access code never given to me. Been a pogo member for 20 years maybe not renew next year. They have taken mt  renewl fee. Always say now that they are having a problem with thier web site????

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