I have not been able to play Bejeweled Stars since December 1, 2025. It doesn't matter what device I use because every time the game is frozen. I have tried on my android phone, Laptop with Windows 11 and on my Sister's new android phone. All does the same. It is like I am locked out of it. Never had any trouble with the game until after December 1.
Hello! Sorry to hear about Bejeweled Stars not loading for you and thank you for the detailed information about trying on different devices (your Android phone, Windows 11 laptop, AND your sister's phone).
I understand you've already tested across multiple devices, which is incredibly helpful. However, to rule out any remaining possibilities and gather the specific information our technical team needs for escalation, please try the troubleshooting steps found here: > Pogo Troubleshooting Guide | EA Forums - 10424297
After completing the troubleshooting steps on one of your devices, if you are still experiencing issues, please reply back here with the following information:
If you need help finding the information about your device, please view this guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
Here is what I did. I logged out of my account and logged into my Sister's account and Bejeweled Stars worked perfectly on all devices which include my Android phone, Windows 11 laptop, Windows 8.1 pc, and my Sister's brand new android phone. I then logged out of her account and back into mine and got the result on all devices. Still frozen. It is not a device problem but a Pogo problem.
