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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Pogo Troubleshooting Guide

This walk-through is to help with any of Pogo's wide array of HTML5 / HD games, particularly with the following issues:

  • Is your game failing to load?
  • Is your game lagging or moving slowly?
  • Are games reloading during play?
  • Are there graphical issues in the game?
  • Are challenges not tracking

Troubleshooting:

  1. Check for Browser updates
  2. Check for Device Updates
  3. Restart your Device and Internet equipment by shutting off or unplugging for 60 seconds then plugging back in and turning it on. 
  4. Allow Pogo.com and the games you want to play through any Anti-virus, Firewall, or additional security on your device.
  5. Try disabling any pop-up blocker, or VPN that may be running. 
  6. For Loading or overlay issues, launch your game then allow 10-20 seconds before clicking in the game. 

Sharing Device Information for further investigation:

  1. Share a screenshot
  2. Providing a DxDiag/System Info

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Updating your Browser

    Visual Guide for Checking your browser for updates For Pogo Games.

    Currently supported Web Browsers for Pogo:

    • Chrome
    • Edge
    • Firefox
    • Safari (Mac Only)

    For Mobile and Tablet

    • iOs devices – Safari and Chrome Browser
    • Android Devices – Chrome Browser

    Check for updates for your web browser

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Updating your Device and Drivers

    Visual Guide for checking for Device and Driver updates.

    Current Supported OS:

    • Windows10 (or Later)
    • MacOS Mojave (or later)

    For Mobile/Tablets

    • iOS – iOS 13.1.2
    • Android – Android 9 Pie

    Check for Windows or Mac device updates:

    Device Drivers for Windows

    • Windows:
    • Mac:
      • Spoiler
        macOS handles all system and driver updates for your Mac.

        To check if any updates are available please do the following:

        • Click on the Apple in the upper left corner of the screen
        • Select "System Preferences...", then click "Software Update"
        • Any available updates will be listed here, or you will be told your software is up to date
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Clearing Your Browsers Cache and Cookies

    Visual Walkthrough of clearing Cache, Cookies, or History to assist with playing Pogo. 

    Currently supported Web Browsers for Pogo:

    • Chrome
    • Edge
    • Firefox
    • Safari (Mac Only)

    For Mobile and Tablet

    • iOs devices – Safari and Chrome Browser
    • Android Devices – Chrome Browser

    Clear your cache/cookies from your web browser

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