CANASTA

Question

MEMBER 19 YEARS, MY LAST YEAR. POGO IS A FRAUD. THEY FIX GAMES. MY GO TO GAME CANASTA 19 YEARS, LAST 6 MONTHS PLAY RANKED CANASTA AND HAVE NOT WON 1 HAND OR 1 GAMES. SEND INQUIRIES, NO RESPONSE, CALLED TODAY, GOT CODE, GOT HUNG UP ON. I THINK NO ONE IS IN CHARGE OF POGO. BLOG IS OLD AND YOU CANNOT GET HELP. IN RANKED CANASTA TIMER DOWES NOT WORK AND PEOPLE WILL NOT DISCONNECT CAUSE THEY DO NOT WANT TO LOSE POINT, TOLD THEM OF THIS, NO REPLY. TOLD THEM I THINK THE GAMES ARE FIXED AS NO MATTER WHT RANK I PLAY NOW THE OTHER PLAYER ALWAYS WINS. SERIOUSLY. MY RANK WAS OVER 1200 AND NOW DOWN TO 700, HOW DOES THIS HAPPEN. POGO IS NOT FUN ANYMORE, I DO NOT LOOK FORWARD TO GAMES AND SAD AS I AM SENIOR AND LOVE GAMES. THIS IS ONLY GAME I HAVE PROBLEM WITH AND THEY KNOW CANASTA HAS A PROBLEM AND THEY CANNOT FIX, SHUT GAME DOWN TIL YOU FIX IT. DONE AND I WILL PUT IT ON SOCIZL MEDIA AND TELL EVERYONE POGO IS NOT FAIR AND CROOKED. SAD, YOU CANNOT CONTACT THEM THEM, STILL OPEN OR JUST TAKE OUR MONEY, HUH ..AM DONE WITH YIOU SCAMMERS. MGTATHUR143

marlene143 · Answer

HEELO, PROBLEM IS NOT MY COMPUTER AS I TRIED PLAYING FROM CELL PHONE. CANASTA CONSTANTLY LOSES CONNECTION THEREFORE FORFEITING GAME.

THE RANK GAME, THE TIMER DOES NOT WORK SO IF A PLAYER STOPS PLAYING I HAVE TO FORFEIT TO GET OUT OF GAME WHILE OTHER PLAYER STAYS AND I LOSE POINTS. THE TIMER USE TO DO DOWN TO ZERO AND I HAD OPTION TO , EXTEND, OR DO NOT EXTEND, TIME.

FURTHERMORE GAME SEEMS LIKE IT IS RIGGED, I BEEN PLAYING 19 YEARS AND WON A LOT, TRIED TO INCREASE MY RANK SISNCE OCTOBER 2022 AND I LOSE EVERY HAND AND EVERY GAME NO MATTER WHAT RANK IS OF OTHER PLAYER, THIS IS IMPOSSIBLE TO HAPPEN. AS A SENIOR I LOVE POGO AND CANASTA AND JUNGLE GIN ARE MY FAVES, LAST YEAR YOUR TECH TOLD ME CANASTA HAD ISSUE WITH TIMER AND COULD NOT FIX OR FIND OUT WHY. THEN TAKE GAME DOWN AND FIND PROBLEM.

I AM PROBABLY ONLY PLAYER TO TELL YOU THIS AS OTHERS WILL JUST STOP PLAYING.

I REQUESTED A CALL 2 DAYS AGO, PHONE RANG, I ANSWERED AND THEY HUNG UP ON ME. IT SHOWS NO RESPONSE TO CALL. YOUR TECHS ARE RUDE TO HANG UP ON PEOPLE AS THEY CANNOT HELP PLAYERS AND YOU DO NOT KNOW THAT EITHER.

THANKS FOR GETTING BACK AND I THINK SINCE POGO CANNOT FIX PROBLEM I WILL GO TO ANOTHER GAME SITE TO PLAY MY GAME. THANKS

ea_illium · Answer

Hi,&nbsp;@marlene143&nbsp;Thanks for sharing your experience with the community.&nbsp;

We you have a moment can we try going through the following steps, then check how often these issues might occur?
&nbsp;

Restart&nbsp;your device and modem/router then try to load your game&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Clear&nbsp;your&nbsp;Cache/Cookies&nbsp;(&lt;-- link)&nbsp;&nbsp;&nbsp;
Check&nbsp;your&nbsp;Device&nbsp;(&lt;-- Link) for updates, Check for&nbsp;Browser&nbsp;(&lt;-- link) Updates&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

If you continue to run into issues&nbsp;Please Let us Know:&nbsp;

Screename:
Device Make/Model:
Which Web Browser (and Version) is being used:
Are you getting an Error Message? (If so what is it)
Date this issue last occurred?
A&nbsp;DxDiag(PC) / System Info (Mac)&nbsp;of your device and we can share this with the team.&nbsp;&nbsp;&nbsp;

Thanks!&nbsp;&nbsp;&nbsp;

antcpanc10 · Answer

Well Said&nbsp;marlene143! 100% agree with you!&nbsp;

ea_illium · Answer

HI&nbsp;@marlene143&nbsp;Would it be possible to get the information requested above?

aylward55 · Answer

Canasta is totally fixed.&nbsp; I have played it for as long as you.&nbsp; Don't know who is operating the site butobviously does not care about these issues.

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CANASTA

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