not getting club renewal gems

renewed my sbscription did get my pogo gem  susieq 29509

susieq29509​ pj2013abc​ lutridesagain​ russolepore​ 

Hello! Sorry you have not received your renewal gems, please contact Pogo_Sconnie via Pogo email to report this issue.

I renewed my membership, with promise of 110 gems for renewing) and have STILL not seen them on my acct??!!

Did pogo stop doing the renewal gems?   I recently renewed and have not received any.

Anyone else having this issue? I keep gettin g;chat' runaround, after 2 wks of renewing-still have not gotten the ad vertised 100 Pogo gems

Me eith34

russolepore​ 

Please read below for steps 🙂