Can't use Gems
POGO only wonts to take are Money ... the first time trying to use a bought Visa card they take it and put it in my Wallet account 3 years ago they still wont let me use it ??? and they never ever HE...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi maybad55,
I shared this in a DM to you, but I will include it here, too, as other Pogo Players may also find it informative to learn how to get help with missing gems.
Regarding missing content, such as Gems, this isn't something we can assist with through the forums. However, our support team can look into it for you if you contact them directly. Use the steps below to connect with them:
- Open this guide: 'Troubleshooting Pogo games'
- Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
- Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
- Fill Out Your Info: Enter your details, select from the available topic options, and give a description of the issue.
- ⚠️If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up.
- Submit Your Ticket: After filling out the form, hit “Submit Ticket.”
- Choose Your Contact Option: Pick from the available contact options, and our support team will be ready to help.
They'll do their best to help you from there.
- EA_Lanna
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