Charged for gems multiple times
Hey luvmyreddcamaro,
If this is the page you were seeing, it sounds like you may have ended up back at the refund request form rather than starting a chat with our advisors. Let's see if we can get you to the right place, as you'll want to speak with an advisor about this rather than just going through the usual form.
Can you try clicking the link below for me?
That should take you to a page that looks like this:
From here, click CHAT WITH US rather than the How to get a refund for EA games article, as that will just take you back to the form.
That should take you to a screen like the one below. It may prompt you to log into your account if you have not already done so.
Your email should be filled in here automatically, so just click the box matching your platform (generally PC is fine if you're not sure) and that should allow you to click Next.
Finally (we're almost there!), you should see the screen below. Double-check your email is correct and fill in the other details, then you'll be able to click Send and start a chat so an advisor can check into this with you.
