Forum Discussion

azaleablue2002's avatar
azaleablue2002
2 years ago
Solved

Club Pogo membership

Why does my account still say Free Player after Club Pogo membership payment?
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    HI @azaleablue2002 

    This typically means either you are signed into the wrong account, or there was an issue with the Club Pogo purchase. 

    If you are signed into the correct account, You will want to reach out to our support to take a further look at this with you, you can make a support ticket by using the following link:

     

    How to use EA Help

     

    Select Pogo > Select See all topics > Then I want to check my order status

     

    This should give you an option for Chat or Email support.

     

    Cheers!

     

azaleablue2002's avatar
azaleablue2002
2 years ago

Hi and thank you for the clarification. As mentioned above, the account type says Free Player.  See attached. The payment was posted to by bank account shortly after I signed up on 11/5/23. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @azaleablue2002 

This typically means either you are signed into the wrong account, or there was an issue with the Club Pogo purchase. 

If you are signed into the correct account, You will want to reach out to our support to take a further look at this with you, you can make a support ticket by using the following link:

 

How to use EA Help

 

Select Pogo > Select See all topics > Then I want to check my order status

 

This should give you an option for Chat or Email support.

 

Cheers!

 

About Pogo General Discussion

Join the Pogo community forum to chat about your gameplay experience, game updates,and your Club Pogo subscription.1,549 PostsLatest Activity: 3 days ago