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quietdiWR's avatar
quietdiWR
3 years ago
Solved

Club Pogo renewing early and Payment information missing

After the Pogo Site came back up after being Down for Maintenance on November 1, 2022, I got a message that my Pogo Subscription was about to expire and that there is no Payment Method on file.

When I checked My Account, I found that my payment information is gone, and I have lost one month of my yearly Pogo Subscription.

The last time I checked (which was late September or early October), my yearly Pogo Subscription was to end in early December, 2022.

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    **Update Marking this Post as Solved for better visibility, see information below***

    Hey Everyone, 

    Thanks for letting us know about what you are experiencing with Pogo. If you are currently running into an issue with Renewing your Club Pogo, or you are seeing your Club Pogo renew early Please let us know the following. 

    • Screen Name:
    • Location:
    • Payment Method Type (Visa, MasterCard, Paypal, etc.
    • Case number (if you have one)

    • Should you have an active club pogo?
    • How often does your subscription renew (yearly, monthly, etc)?
    • When did you last subscribe or renew your subscription?
    • When did you first notice this issue?
    • Are you getting an error message? (If so please provide) 
    • Please also list any troubleshooting you have tried, as well as a screenshot of the error:

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  • B3041's avatar
    B3041
    3 years ago

    @EA_Illium I am not sure why but I had 2 other images and they didn't upload. So I'm going to add those as well. These show the card when I go to change payment info on my main pogo profile and the card is there but doesn't show on the main pogo profile account page. The other one shows my card info on EA games profile and it is saved as my primary method as payment. On my previous post the screenshot reflects that I'm a yearly subscriber and says no payment info associated but yet it is. This post should not be marked as solved. This is far from solved and absolutely ludicrous. It's far from it. My payment method isn't showing for recurring charges. In the pogo forums Pogo sconnie said looking into this but there are no updates. If this doesn't update for yearly renewal and since I'm unable to do anything more on my end then pogo/EA will be losing 4 more subscribers in my family and there are a couple of others I know that also voiced this. It's not worth the headache anymore. I've had too many issues since this new game site was launched. It's bad enough last year it doesn't reflect that I received my 100 gems either. Some error occurred then lol but I didn't pursue it more. 

  • B3041's avatar
    B3041
    3 years ago

    @quietdiWR @EISNER13le @BManonymous Someone posted in the pogo forums and this issue now appears to be fixed on all of my family accounts. So hopefully all of yours are too. I contacted pogo yesterday because I wasn’t holding out much hope (after no updates here or responses) and uploaded more screenshots and was so happy it’s now fixed! Thank you pogo!! 

  • EISNER13le's avatar
    EISNER13le
    3 years ago

    @B3041 Thanks for posting. I just checked my account and it's fixed as well. Hope it stays that way. Take care have fun playing Pogo!  Thank you Pogo and EA. 

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