Locked out of Pogo

Hi Valannhope2rd​, 

Thanks for reaching out. I'm sorry to hear you're having trouble playing your games, and I'll do my best to advise you.

Could you share a bit more about what you're seeing that signals you've been locked out of Pogo? Is there an error message on your screen?

- EA_Lanna

I have been lock out of pogo

Hi Valannhope2rd​, 

Can you share a screenshot of what you're seeing? Is there an error message?

- EA_Lanna

Sorry not sure how ti do a sceenshot

Hi Valannhope2rd​, 

Apologies, you're thread update notification got lost in a sea of notifications. 

To take a screenshot, follow these steps:

PC

• Click on the page you want to take an image of
• Hold 'Ctrl' + 'Print Screen' at the same time
• Open an image editor (like Paint) and press Ctrl + V to paste the screenshot.
• Save the image in your desired format. 

Mac

• Press and hold Shift-Command-3.
• The screenshot will be saved as a file on your desktop by default. 
• By default, screenshots are saved to your desktop as PNG files.

You can pop screenshots into your forum posts by clicking on the Camera icon on the post toolbar. It looks like this; 

- EA_Lanna

Will you stop sending messages as you xan not help me 

Valannhope2rd​ 

Hi there! EA_Lanna​  is one of our knowledgeable Community Managers, and she's here to help troubleshoot with you to make sure your Pogo experience runs smoothly. If you could please respond to the questions she asked, that’ll help us move forward and find the best solution for you!

Just to clarify, when you say you're 'locked out of Pogo games,' do you mean you're unable to access the entire site, specific games, or has your account possibly been suspended? Are you seeing any error messages? 

To assist you better, could you please provide the following information? 

• Pogo username 
• What operating Device (i.e. Computer/Phone)
• Browser being used
• Any error messages you may be seeing.
• Upload a screenshot of the issue

Additional help:

Troubleshooting Guide > Pogo Troubleshooting Guide | EA Forums - 10424297

Steps to contact EA Help > [POGO] How to Contact EA Support | EA Forums - 12464874

Steps to view your account > ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354

Will not let me get in to change bank details it says you lock out