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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Coming Soon to Early Access: New Jigsaw Treasure Hunter HD

Early Access is about to get even better! With the help of our amazing community, we’re putting tons of love and energy into making the new Pogo the best place to play. And starting this mont...
LadyT-BabyGirl's avatar
LadyT-BabyGirl
5 years ago

still having issues with lagging and moving pieces. now im having issues with the border not lining up correctly leaving it look like it is NOT together but it is. i am playing in the new early access screen and i am still trying to do this mix and max challenge, play 1 game in 20 min. or less 15 times. its impossible to do with such issues. i tried to do a pc screen shot of it to show you. i do not have windows 10. i do use chrome. please help

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @LadyT-BabyGirl.

    To help us look into this, can you share your Pogo Compatibility Tool information? It will help a lot with the next steps.

    Arrenai 🐱

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    • LadyT-BabyGirl's avatar
      LadyT-BabyGirl
      5 years ago

      Compatibility Scan 2 problems found on your computer. Browser No problem found! Java Not installed / disabled More Info Operating System No problem found! Flash Not installed / disabled More Info Resolution No problem found! Click here to rescan your computer System Information Look through our FAQs to find answer to common problems. Still having problems? File a bug at EA Answer HQ. Webgl1 supported True Webgl2 supported True Java Versions installed False Operating System Windows 7 Flash version 0.0.0 Resolution 1920 x 1080 Browser Chrome 86.0.4240.75 Cookies Enabled True Do Not Track True

      Not sure if this is the info you requested to see or not. 

      • EA_Arrenai's avatar
        EA_Arrenai
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        5 years ago

        Hey there, @LadyT-BabyGirl.

        Thanks for the info! It's super helpful. There's a few potential hiccups here, so let's see if we can get them resolved.

        • It appears you're running Windows 7, which is an out of date Operating System and is no longer supported by Microsoft. That means that it's no longer getting security fixes, or new technology updates. If your PC or laptop supports it, I would update to Windows 10 for support for the most up to date web technologies and security information. For information on what Pogo supports, check the minimum system requirements here.
        • It also appears to have Do Not Track turned on. This setting can keep information from moving between your browser and the Pogo servers. Can you try editing this option to OFF to see if it helps with game performance?

        Arrenai 🐱

        Did you receive an awesome, helpful response? 👍 +XP!

        Was your issue resolved by a great post? 🙌 Accept as Solution

        ASK. ANSWER. LEVEL UP.

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