Didn't receive my yearly 100 gems due to a billing glitch and no help from EA

I have been speaking with support but they refuse to credit the missing gems.

I had the same thing happen to me at the beginning of this year. I was told it was a billing glitch, even though I had checked more then a month earlier, several times, to make sure my newer credit card info had been updated.  Apparently that didn't matter, and I was told by the person I chatted with that it was "something that is beyond our limitation".

So, in other words, they were not going to do anything about it, because they don't care about their paying members!  

Pogo has cone the same thing with me renewed on Nov9 2023 and no gems I had chatted 5 times with advisors and had 8 emails and never got the answer I was looking for. I feel pogo does not care about their players .All I wanted from them was an honest answer.

Well, it happened to me again this year too at the beginning of this month!  I got my email that stated "Javalvr2, Your Yearly Club Pogo Renewal Is Coming Up!" 

They charged my charge card, but NO free month added, AND NO GEMS!

More than 15 emails later, and being told that I was NOT a club member, which it shows that I AM in my Pogo & EA account.  There are still 9 cases opened, and being told to do live chat...been there, done that before, and you still get NO HELP!  They are all morons, don't know what they are doing, and can't put together a sentence that makes sense!

I can't take the aggravation anymore that I've had for over the last 14 months with them!  You would think they would at least take care of their members that spend a lot of money, like I do, but they don't.   

When I use up the gems I have, I will be cancelling my membership!  AND I WON'T be spending ANY MORE MONEY in the meantime.  I will put my entertainment dollars elsewhere!

They need to lose BIG BUCKS & members before they do something about their HORRIBLE customer service, but there are apparently to many stupid people that will keep playing no matter how fed up they get with their "no help" customer service!     

Hey Everyone, 

If you are still running into issues with recieving your bonus gems for renewing your Club Pogo subscription, please see out thread here. 

If you continue running into the issue, please be sure to provide the requested information in the thread. 

Thanks!

I have not received the gems I paid for on Dec. 28th.  19..99 X 2  I have showed the bank statement 5 or 6 times showing I bought them, and all I here will have to talk to the team.  I have ordered the gems, paid for them and still you will not give them to me. How about giving my money back.   nilyn1958     nilynstark@gmail.com   How many more times do I have to contact you about this.

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