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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Coming Soon to Early Access: New Jigsaw Treasure Hunter HD

Early Access is about to get even better! With the help of our amazing community, we’re putting tons of love and energy into making the new Pogo the best place to play. And starting this mont...
EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey there, @LadyT-BabyGirl.

To help us look into this, can you share your Pogo Compatibility Tool information? It will help a lot with the next steps.

Arrenai 🐱

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LadyT-BabyGirl's avatar
LadyT-BabyGirl
5 years ago

Compatibility Scan 2 problems found on your computer. Browser No problem found! Java Not installed / disabled More Info Operating System No problem found! Flash Not installed / disabled More Info Resolution No problem found! Click here to rescan your computer System Information Look through our FAQs to find answer to common problems. Still having problems? File a bug at EA Answer HQ. Webgl1 supported True Webgl2 supported True Java Versions installed False Operating System Windows 7 Flash version 0.0.0 Resolution 1920 x 1080 Browser Chrome 86.0.4240.75 Cookies Enabled True Do Not Track True

Not sure if this is the info you requested to see or not. 

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @LadyT-BabyGirl.

    Thanks for the info! It's super helpful. There's a few potential hiccups here, so let's see if we can get them resolved.

    • It appears you're running Windows 7, which is an out of date Operating System and is no longer supported by Microsoft. That means that it's no longer getting security fixes, or new technology updates. If your PC or laptop supports it, I would update to Windows 10 for support for the most up to date web technologies and security information. For information on what Pogo supports, check the minimum system requirements here.
    • It also appears to have Do Not Track turned on. This setting can keep information from moving between your browser and the Pogo servers. Can you try editing this option to OFF to see if it helps with game performance?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

    • LadyT-BabyGirl's avatar
      LadyT-BabyGirl
      5 years ago

      ok i finally found the do not track browsing. now the slide button next to it is set to blue and not gray. i am assuming the blue means on and gray means off. i switched it over and i will go try and see what happens in game. i will let you know

    • LadyT-BabyGirl's avatar
      LadyT-BabyGirl
      5 years ago

      I played 2 puzzles. The lag is still there and so far there isn't any overlapping frame pieces like there was. As long as I can get through these puzzles on easy mode, in less than 20 minutes to get this badge I'll be a happy camper with that. 

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