Forum Discussion

Rising Rookie

4 years ago

Solved

Fed Up with Lack of Support

I'm cancelling my POGO account. The decision has been made, but before I do, I just wanted to let POGO (EA) know that the reason I am going is the same as many others....complete lack of support. This is not a free site for most of us. We pay membership fees and as such, should get SOME support instead of being completely ignored. I have complained numerous times about a particular game (Sweet Tooth Town) and not only has it not been fixed, I have yet to at least be credited back all the gems lost because of the glitch in this game. I have complained on here, I have reached out to have a phone call back, I have submitted screen shots and videos of the issue....all to zero avail. Fine. Can't force a website to care. I can only take my support and money and go elsewhere.

Thanks for everything....and nothing.

EA_Illium
4 years ago
Hey @juniejnx,

It's not good to hear your having issues reaching our to EA Support, below are all of our support options to get in contact with us:

As always please remember our support is free and intended to help players with issues,

EA Advisor - Phone/Chat/Email - Availability may vary on which is open depending on several factors

Twitter - You can @EAHelp or select the message icon on the EA Help Twitter page

Facebook - You can select the 'send message' option on the accounts home page

AHQ - Our public Forum where you can sign in to your EA Account and get assistance from forum members and community moderators

If you are wanting to see changes with Sweet Tooth Town I would be happy to take any feedback you have here and share it with our team, please keep in mind we do not guarantee any changes will be directly made.

Also, you are having technical issues, I would be happy to run through some troubleshooting to see if you are able to get the game running.

3 Replies

upwd0146
New Novice
4 years ago
I can agree. I spoke with EA Engineer over a week ago because Mahjong Sanctuary would not let me advance pass level 450. It still doesn't. Now the game I REALLY like has stopped working, too.
POPPET PARTY WILL NOT CHANGE WHEN I GET TO 100%. NOW i HAVE 14 100S AND THEY WON'T CHANGE OVER TO NEW ICONS. WHAT IS GOING ON. YOU TOOK SOME OF THE BEST GAMES OFF FOR THESE HD GAMES AND THE ONLY THING DIFFERENT WITH THEM IS THEY COST MORE MONEY TO PLAY AND WIN BESIDE THE ANNUAL FEE, BUT THEY DO NOT WORK AS WELL AS THE OLD GAMES.. i DO MNOT MIND THE ANNUAL FEE, BUT WHEN SOMETHING GOES AWRY, i EXPECT HELP TO RIGHT THE WRONG.
[edit: email address removed]
EA_Illium
EA Staff (Retired)
4 years ago
Hey @juniejnx,

It's not good to hear your having issues reaching our to EA Support, below are all of our support options to get in contact with us:

As always please remember our support is free and intended to help players with issues,

EA Advisor - Phone/Chat/Email - Availability may vary on which is open depending on several factors

Twitter - You can @EAHelp or select the message icon on the EA Help Twitter page

Facebook - You can select the 'send message' option on the accounts home page

AHQ - Our public Forum where you can sign in to your EA Account and get assistance from forum members and community moderators

If you are wanting to see changes with Sweet Tooth Town I would be happy to take any feedback you have here and share it with our team, please keep in mind we do not guarantee any changes will be directly made.

Also, you are having technical issues, I would be happy to run through some troubleshooting to see if you are able to get the game running.
Morphysquirt
1 year ago
I have searched, I have commented, I have looked for help. Why can I not win on Mahjong Sanctuary. I am on Level 721. I change the Biome to Arctic and that doesn't help .
i don't understand why the game won't work. I guess I will just enter my question on all the replies and forums and hope I can get an answer and the game will be fixed.