Forced to create a new pogo account

Thank you for replying and thanks for that useful link.  I discovererd yesterday that the advisor solved my pogo problem by associating the new pogo account with my main EA account and moving it to an older e-mail address I gave him; then using my usual e-mail address for a new EA account and my old pogo account.  Thus it occred to me to try logging into Origin with the old e-mail address and found all my sims and other games in tact; thank goodness, although I had thought it would be the other way around with the e-mail addresses on the accounts.

I had a read of the informaion in the link you posted, it does seem very risky particularly as I have The Sims 3 in my games list, so I think it better not to try that.  However I did see another link on that page about swapping e-mail addresses around on the accounts, which seems far safer to do, so I'll give that a try instead.

Thanks for the information and your time. 🙂