Friendly Reminder: Pogo Emails & Safety
We've received reports of phishing emails claiming accounts have been compromised or need verification. These fake emails direct players to call suspicious phone numbers or contact non-EA email addresses.
Please do not call or reply to these emails.
If you are unsure, please always feel free to post here or on Pogo Forums with any concerns.
Report players through EA Help > Report a player
To report or block a player on Pogo, visit their profile page and click the wheel/gear icon.
Additionally, our friend PogoFans also posted a very important reminder:
Beware of Fake "Pogo Customer Support" Websites
Recently, a few members of our community reached out after encountering a fake “Pogo customer support” website that charged them for assistance. Unfortunately, even after paying, their game issues remained unresolved. These websites are not affiliated with Pogo or Electronic Arts – they are scams designed to steal your money and personal information.
The ONLY Official Way to Contact Pogo
Pogo’s support is handled exclusively through the official EA Help website. Pogo does not offer phone support. If you need assistance, scroll to the bottom of this EA Help page and click the “Contact Us” button.
Pogo never asks for payment to fix your account or games, and they will not contact you unexpectedly.
How the Scam Works
Scammers often create websites or Facebook pages that impersonate Pogo’s official support. They advertise “premium help” or list a fake phone number. Once contacted, they’ll request payment to “fix” your issue – something EA/Pogo never charges for.
Afterwards, victims usually still face the same problem, and scammers may even attempt to charge them again.
What To Do If You’ve Been Targeted
- Take immediate action: Stop communicating with the scam site right away.
- Secure your account: Change your EA password and/or enable two‑factor authentication.
- If you made a payment: Contact your bank/credit card company and request a chargeback.
Let’s keep our community safe and fun by staying informed and helping each other out.
Share this post with all your Pogo friends and on social media, so no one else loses their money or account to one of these fake websites.
Pogo_Sconnie official email alert > Inbox messaging update
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