Getting internal server error when accessing friends profiles on early access

Hey there, @B3041.

That's definitely an odd error. After looking over your case and the troubleshooting you've done so far, I have a few follow-up questions:

• If you're in an incognito / private browsing window, does it change the behavior of looking at profiles while logged in?
• Can you share your Pogo Compatibility Tool information?

Arrenai 🐱

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Thank you for replying and trying to give me some additional help as I still have the error after 1 week.  I tried icognito and private mode and it doesn't change the behavior. After I posted here I did find another post in the pogo forums on classic pogo who is also experiencing this error so I'm not the only one. One of the mods told them to make sure they reported it to support using the help link, so I'm not sure if they did so or not. It must only be affecting certain accounts for some reason. Like I said my family accounts don't have the error using the same browser that I use. I logout and login to theirs and they're fine. Here is my pogo compatibility information:

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System Information

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Hey there, @B3041. Thanks so much for the information!

There's a few things that I'd like to try to see if it helps:

• The minimum recommended macOS version is 10.14.6 (Mojave) or later, and you reported yours as 10.12.6. Does your Mac have the ability to install a newer macOS? Updates to macOS are free and only restricted by your Mac hardware.
  
  
• You currently have Do Not Track set to True. One thing we can test is by disabling Do Not Track to see if it improves communication between the Pogo servers and the browsers for the profile data.

Please give those a try and let me know how it goes for you.

Arrenai 🐱

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Thanks again for trying to help. The only operating system I have the option to update to is Catalina and I'm not wanting to update to that at this time. However my husband has a mac computer and his is new with the newest operating system. I still get the same error even on his computer. I have even tried 2 different windows computers that are in the house as well. It's definitely not my devices. I also tried my ipad and iphone. Like I said I came across another post with another pogo member with the same error. I do hope that it gets fixed at some point. I've literally tried everything. Here is the program compatibility for the other Mac computer so you can see it does have the most recent operating system as well as do not track disabled.

Click here to rescan your computer

System Information

Look through our FAQs to find answer to common problems.

Still having problems? File a bug at EA Answer HQ.

Hey there, @B3041.

Thanks so much for the update and the additional computer specs. I'll go ahead and send all of the information over to the Pogo team for investigation. We really appreciate the report!

Arrenai 🐱

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You're welcome and I do appreciate your efforts and also for having this looked into further. Thanks again!

Yes, I did notice a message that said there was an update on the site and to refresh the page while i was on pogo playing. I did go and check the friends profiles page after doing so and could access it once again. 

Thank you so much for your help and having it looked into further.

You're very welcome, @B3041. Thanks so much for your report!

Arrenai 🐱

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