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DRoyal514nT's avatar
DRoyal514nT
2 years ago
Solved

Gift card concerns..

Used a EA gift card ($15) to purchase POGO games. I see the transaction in the Customer Portal but I can not access it. Do I need some type of Redemption code? Also, while looking at my account, I no...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @DRoyal514nT 

    To confirm are you trying to redeem an EA Gift card to purchase specific games on Pogo.com or exchange the gift card for a Club Pogo Membership?

    If you are wanting to redeem it for Club Pogo time, check out our guide below on how to do so:

    Redeeming EA Gift Cards and Joining Club Pogo

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @DRoyal514nT 

To confirm are you trying to redeem an EA Gift card to purchase specific games on Pogo.com or exchange the gift card for a Club Pogo Membership?

If you are wanting to redeem it for Club Pogo time, check out our guide below on how to do so:

Redeeming EA Gift Cards and Joining Club Pogo

Thanks!

  • DRoyal514nT's avatar
    DRoyal514nT
    2 years ago
    @EA_Illium Still having issues with redeeming my gift card. Can't enter pin number off the back of the card. Error message says "the code entered is incorrect" however when I look in my EA account, the money is showing up. Order #1004983044390.
    • EA_Illium's avatar
      EA_Illium
      Icon for Community Manager rankCommunity Manager
      2 years ago

      HI @DRoyal514nT 

      Apologies to confirm did you redeem the gift card on your EA account before trying to use it on Pogo or did you see the funds pop up after trying to redeem it on pogo? 

  • DRoyal514nT's avatar
    DRoyal514nT
    2 years ago

    Still not working...I redeemed the EA gift card prior to trying to get it to work in POGO. Every time I try to enter the redemption code on the back of the card it say invalid code number. At this point I am really frustrated with this. I've wasted $30 as far as I'm concerned.

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