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mamajo1231947408's avatar
5 months ago
Solved

How Can I Fix Crashing in Merge Academy and Solitaire Home Story?

I cannot get Merge Academy and solitaire home story to load. It crashes every time. Please help

(CM: Edited to add more context to thread title)

  • Hi mamajo1231947408​,

    Thanks so much for reaching out. I know it’s frustrating when games won’t load properly, especially when you’re just trying to relax and enjoy your favorites.

    Let’s run through a few simple things you can check that might help get Merge Academy and Solitaire Home Story working again:

    1. Refresh your browser:
      • Close the internet window you're using.
      • Open it again and go back to pogo.com.
    2. Clear your browser’s cache and cookies: This just clears out old files that might be causing the game to get stuck. If you’re unsure how to do this, I can guide you through it. Just let me know which browser you’re using, and I’ll guide you through it!
    3. Try a different browser: Sometimes, just switching browsers can fix the issue right away. If you’re on Chrome, try Firefox instead (or vice versa). 
    4. Restart your computer: A full restart can refresh everything and sometimes helps games load better.

    These steps usually help get games running smoothly again. If you still run into problems afterward, could you let me know a bit more about your setup?

    • What device are you playing on? (Computer, Mac, laptop, tablet?)
    • Which internet browser are you using? (Chrome, Firefox, Edge, Safari?)
    • Are there any browser updates waiting to be installed?
      (Pogo games work best on browsers that are fully up to date. If you’re not sure how to check, I’m happy to walk you through it once you confirm which browser you're using.)

    Take your time going through the steps, and if anything feels confusing or doesn’t work, just let me know. I’m happy to keep working through it with you.

    - EA_Lanna

3 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi mamajo1231947408​,

    Thanks so much for reaching out. I know it’s frustrating when games won’t load properly, especially when you’re just trying to relax and enjoy your favorites.

    Let’s run through a few simple things you can check that might help get Merge Academy and Solitaire Home Story working again:

    1. Refresh your browser:
      • Close the internet window you're using.
      • Open it again and go back to pogo.com.
    2. Clear your browser’s cache and cookies: This just clears out old files that might be causing the game to get stuck. If you’re unsure how to do this, I can guide you through it. Just let me know which browser you’re using, and I’ll guide you through it!
    3. Try a different browser: Sometimes, just switching browsers can fix the issue right away. If you’re on Chrome, try Firefox instead (or vice versa). 
    4. Restart your computer: A full restart can refresh everything and sometimes helps games load better.

    These steps usually help get games running smoothly again. If you still run into problems afterward, could you let me know a bit more about your setup?

    • What device are you playing on? (Computer, Mac, laptop, tablet?)
    • Which internet browser are you using? (Chrome, Firefox, Edge, Safari?)
    • Are there any browser updates waiting to be installed?
      (Pogo games work best on browsers that are fully up to date. If you’re not sure how to check, I’m happy to walk you through it once you confirm which browser you're using.)

    Take your time going through the steps, and if anything feels confusing or doesn’t work, just let me know. I’m happy to keep working through it with you.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi mamajo1231947408​,

    As it's been quiet here since, I'll take that as a sign that the troubleshooting did the trick! 😄

    Thanks again for reaching out and Happy Gaming o/

    EA_Lanna

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