i am not getting credit for pogo slot wins

i am waiting for the full 20 spins.   sometimes the coins are recorded but most times not.  just started with this recent challenge  of trying to get 7k coins.  no badge if game won't record wins.

no problems in other games.

Hey there, @hildathope.

Hmm, it sounds like your browser may not be communicating with the Pogo servers. Do you have third-party cookies enabled in your browser?

Arrenai 🐱

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I used gems to purchase 9000 free spin points on slots. Says it's activated but when I play it, it doesn't show up as activated. Therefore, I get no credit for free spins.  

@pswtts, There might be problem with the game, in other words program "bug". There could be other reasons too, but you can contact EA and talk to an EA adviser to find out if they know of a problem with free spin activation for the Pogo slots games that EA is trying to correct. If you would like to try this option, you can talk to an EA adviser anytime of day through online chat or phone call back. The instructions to do that are below:

1. Go to https://help.ea.com
2. Click on "Contact Us" at top of page
3. Select Pogo (It might default to Pogo)
4. Select Platform (PC, Mac, etc)
5. Select Topic (Report a bug)
6. Select Issue (Report bug)
7. Click on blue Select Contact option
8. On the next page called Case Information, decide if you want a phone call back or online chat.
9. If you want a phone call back, complete the requested information under the heading called "Get a call", then click on the Request Call button.
10. If you want online chat, click on where it says "Chat", enter a brief description of your issue in the "Subject" box, and then click on the "Request live chat" button.
11. If the estimated wait time is not reasonable to you, try again later.