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Nonnato7's avatar
Nonnato7
2 years ago
Solved

I have been waiting the seven day maximum to receive GEMS

I chatted with someone because I did not receive my gems with annual membership to pogo. He said it would take up to 10 days and I could read and I could read about it. He said many things NONE were ...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Nonnato7 

    Can you try selecting the following case details:

    1. On the EA Help homepage, select Account support. > Search for "Pogo" and select > Select I'm looking for something I earned

    And check with options it may provide. If email continues to only appear we may need to select that option and explain the situation further for assistance. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Nonnato7 

Can you try selecting the following case details:

  1. On the EA Help homepage, select Account support. > Search for "Pogo" and select > Select I'm looking for something I earned

And check with options it may provide. If email continues to only appear we may need to select that option and explain the situation further for assistance. 

jetmyx's avatar
jetmyx
New Traveler
2 years ago

I have been to EA Home page.

There is NO Account Support; there is Only Game support or Manage Account.

You need to update your suggestions to read the correct info

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