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anon730237's avatar
anon730237
Seasoned Newcomer
3 years ago
Solved

Is this true or spam

I got this on my pogp messages and i don't know anything about it can someone  please help me Thank you Wendyinbox message icon
P0G0-League
 

to me

Sep 3

Dear Pogo User, Your EA Account may be suspended or terminated as we see you are Interfering and disrupting your co-players. This includes disrupting the normal flow of game play on chat by using vulgar or har***ing language we have also received complaints against you for being abusive and excessive shouting. Moreover you have also threatened other players. We find that you are responsible for all these activities. Therefore your EA Account will be suspended or terminated permanently due to the Violation of law, rule or regulation. Please do not ignore this massage as this may lead to the termination of your account permanently, feel free to contact our customer service team for more information at +1-323-739-7719. Regards! Pogo Legal Team

4 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @anon730237 

    Thank you for bringing this to our attention. We would like to clarify that this message was not sent by our team. We kindly request that you refrain from responding or contacting the provided number. To address this issue, we would appreciate it if you could report and block the account by following the instructions outlined in this article on our website: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/#pogo.

    Thanks again for your support! 

  • anon730237's avatar
    anon730237
    Seasoned Newcomer
    3 years ago

    Thank you for letting me know and I did Report and block them 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Great job taking action! Reporting and blocking is the right move in such cases.

  • 54dd11a0bc34e64's avatar
    54dd11a0bc34e64
    2 years ago

    While I agree this is the correct response, I did exactly that and received the following email in reply to my report.

     
    Hello,

    Thank you for reporting your concern and helping make our Pogo community a positive place to play.

    WE REVIEWED YOUR REPORT AND DIDN'T TAKE ANY ACTION THIS TIME.
    HERE'S WHY:
    We investigate the context before deciding if reported content or accounts follow the guidelines in our Positive Play Charter and the rules in our User Agreement. Sometimes, a single comment in a broader conversation—or an opinion that differs extremely from yours—may not be a violation.

    If this was a voice chat report, we don’t currently collect voice data or recordings so we can't take any action on voice chat. We're still working on the best way to review reported voice chats.
    TWO OTHER OPTIONS:
    1. If you're playing on console, you can also report those voice chat interactions to the platform owner, and they may take action on that player's console account.

    2. In-game, you can mute or block players who are ruining your fun and breaking the rules.
    While this decision may not be what you hoped for, please don’t let it discourage you from reporting concerns in the future. Your reports contribute to the healthy, positive community we’re building. Even if we didn’t take action this time, reporting helps us improve our systems and make sure that we’re keeping things fun, fair, and safe for all.



    Thanks,
    EA Help
    How is an email threatening removal of your account unless you call the telephone number included not a violation of the user agreement and an event that is not actionable?  This is the second time I reported this type of communication and received the same response!!!

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